Phone: +44 (0) 1851 672429  Contact Us

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Security

You can purchase online safely and securely.
We use Sagepay via our Ecwid store to ensure that your credit card details and personal information cannot be compromised. They use highly efficient encryption.

Personal Information

All details supplied by you are held in accordance with the Data Protection Act 1998. We will not disclose your information to any other organisations or third parties, except in order to fulfill our services or send details of our products and services to you.

Payment

Payment can be made online by debit or credit card. We accept the following cards: VISA Mastercard Switch Maestro & Solo.

Alternatively you can telephone the distillery direct and place an order over the phone.

Abhainnn Dearg Distillery reserve the right to cancel any order received and refund the total value back to the cardholder.

Orders

Once your order has been placed successfully a confirmation email will be sent to your inbox. Another will be sent to Abhainn Dearg Distillery informing us of the order. Then your order will be prepared for despatch.  It is important that the details on your confirmation email are correct if they are not please inform us immediately.

Delivery

Orders will normally be delivered within 3-5 working days, because of our location we cannot guarantee a delivery date. If goods fail to arrive within 10 days from the date you placed your order, please let us know by emailing us at and we will certainly look into the problem.


Delivery charges are calculated on weight and destination.

Unfortunately, due to customs laws relating to the sale of alcohol there are some countries we cannot ship to, please email us if you are having a problem ordering online.

Out of Stock Items

If we are out of stock of a particular item we will advise you and give you an approximate delivery date.

Pricing

The prices on this website are subject to change

Tax and Duties

The addressee may be liable for excise fees/customs duty if the value/ proportion of alcohol sent exceeds the country limit. It is the purchasers responsibility to check this before ordering.

Abhainn Dearg Distillery shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to nonpayment of customs fees.

All purchases and postage charges within the EU are subject to VAT.

PLEASE CONTACT YOUR CUSTOMS DEPARTMENT SHOULD YOU REQUIRE ANY FURTHER INFORMATION

Returns

Please drop us an email to and let us know what item you'll be returning – please include your name and address. Once you've returned the item, we'll refund the credit/debit card used to make the purchase.

You can also cancel an order by informing us up to 7 days after receiving the order. Goods must be returned unopened, sealed and in original condition together with the original invoice within 7 days of the date cancelled. We'll make a refund within 30 days of you notifying us of the return.

Overseas

Unfortunately, we are not able to guarantee the safe delivery of bottles to any country outside the European Union.

We will ensure that goods are packaged well and will retain proof of postage, however we send these bottles only on the understanding that we do so entirely at the risk of the customer

All Alcoholic Products Must Be Signed For By A Person Aged Over 18 Years!

Someone must be there to sign for the delivery: A signature is *always* required on delivery, so if you aren´t going to be at home we´re more than happy to deliver to a work address. Alternatively, we can request (although not guarantee) the delivery driver leave your order with a neighbour. Please note that parcels not signed for at the delivery address will not be insured against loss or damage. Simply pop a note into the 'Delivery Instructions' box in the checkout or give us a call after ordering to request this.

Delivery notes should be signed "unexamined". In the event of breakage or short delivery, we can only accept claims if we are notified in writing within three days of delivery. Please accept the delivery - DO NOT refuse it - sign the delivery note "Breakage" and contact us immediately.

Insurance

All bottles leave the distillery well packaged against damage, however, delivery notes should be signed "unexamined". In the event of breakage we can only accept claims if we are notified in writing within three days of delivery. All dispatches are insured at replacement cost.

Delivery Schedule

We expect to deliver within 3-5 working days to the UK Mainland. Deliveries are not made on weekends or UK National holidays. Delivery will be made to the address specified by you on your completed order. We will endeavor to ensure delivery within the specified period, however, we will not be held liable for any delay in you receiving the items in circumstances outwith our control including but not limited to delay caused by the carrier, weather, customs or whatever. Orders are processed with all possible speed; if you have not received your goods within 10 days, please contact us.

For those people living in countries to which it is illegal to post alcohol, we are happy to send it to an alternative acceptable address.

All products are dispatched from the distillery on the Isle of Lewis, Outer Hebrides.

Customs

It is your responsibility to check with your own excise officials what is required. If there are any special instructions to us please ensure they are absolutely clear. Contact your local excise advice centre should clarify matters.

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Contact Details

Abhainn Dearg Distillery
Carnish
Isle of Lewis
Outer Hebrides
Scotland
HS2 9EX

Telephone: 01851 672429
Website: www.abhainndearg.co.uk

 

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